How can we
help you?
Our Malta-based team supports administrators and residents using the Dominium platform and mobile app.
Email us
The best way to reach us. We reply within one business day.
[email protected]Residents
For balances, service charges or unit details, contact your administrator or block manager first. They manage your account.
Using the Dominium app
How do I get access to Dominium?
Your condominium administrator or block manager creates your account. If you have not received an invitation, or your invitation has expired, please ask your administrator to send it again.
I forgot my password. What should I do?
Use the "Forgot password" link on the sign-in screen of the web portal or mobile app, and we will email you a reset link. If the email does not arrive within a few minutes, check your spam folder, then contact us.
My balance or unit details look wrong.
Your administrator manages your balances, service charges and unit details. Please contact them directly, because they can review and correct your account.
I am not receiving notifications on my phone.
Check that notifications are enabled for the Dominium app in your phone settings and that you are signed in. If they still do not arrive, sign out, sign back in, and make sure the app is updated to the latest version.
How do I report an issue in my building?
Open the issues section in the app or portal, describe the problem and attach a photo if it helps. Your administrator is notified and you can follow the progress there.
How do I delete my account?
Email [email protected] from the address linked to your account and ask for it to be deleted. We will confirm with your administrator and delete your account and personal data, apart from records the law requires them to keep.
Managing your condominiums
How do I add residents or units?
You can add them one by one from the admin panel, or send us your existing spreadsheet during onboarding and we will import it for you.
Can you help us connect Xero, QuickBooks or Zoho Books?
Yes. Accounting integrations are available on the Professional and Enterprise plans, and our team will help you connect and test them.
How do I add another administrator to our account?
Account owners can invite colleagues from the users section of the admin panel and choose what each person can access. If you need help setting up roles, email us.
Something is not working. What should I send you?
Tell us what you were trying to do, what happened instead, and the condominium or page involved. A screenshot helps us fix things much faster.